8m88 Privacy Policy — How We Protect Your Data

Introduction

This Privacy Policy ("Policy") describes how 8m88 ("the Company", "we", "us", "our") collects, uses, stores, and discloses information about you when you access or use the 8m88 online gaming platform, including through our website and any associated mobile interfaces. By registering an account or otherwise using the 8m88 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein. If you do not agree with the terms of this Policy, you should not use the 8m88 platform.

This Policy applies to all users of the 8m88 platform, including registered players and visitors who browse the platform without creating an account. We are committed to handling your personal information responsibly, keeping it secure, and being transparent about how it is used. We do not sell your personal data to third parties for marketing purposes.

1. Information We Collect

When you use the 8m88 platform, we collect several categories of personal information. The specific information collected depends on how you use the platform and what features you access. The categories of information we collect include:

• Identity and contact information: your name, date of birth, mobile phone number, and any government-issued identification documents you provide during KYC verification.
• Account information: your username, account history, betting activity, transaction history (deposits and withdrawals), and account preferences.
• Payment information: details of the payment methods used to deposit and withdraw funds, including mobile wallet identifiers (such as your bKash or Nagad registered number) and card details where applicable. Full card numbers are never stored on 8m88 systems.
• Technical and device information: your IP address, device type, browser type and version, operating system, and the pages you visit within the 8m88 platform, including timestamps and session duration.
• Communications: records of any communications you have with the 8m88 support team, including support chat logs, email correspondence, and any feedback or complaints you submit.

We collect information directly from you when you register, make a deposit or withdrawal, contact support, or use any feature of the platform. We also collect certain information automatically through cookies and server logs when you access the platform. We do not knowingly collect personal information from individuals under the age of 21.

2. How We Use Your Information

8m88 uses the personal information we collect for the following purposes:

• To operate and maintain your 8m88 player account, including processing deposits and withdrawals, crediting winnings, and managing your account settings and preferences.
• To verify your identity and age in compliance with our Know Your Customer (KYC) obligations and to prevent fraud, money laundering, and underage gambling.
• To process and settle financial transactions, including communicating with payment providers such as bKash, Nagad, Rocket, and Upay to complete your deposit and withdrawal requests.
• To provide customer support and respond to your enquiries, complaints, or requests relating to your account or your use of the 8m88 platform.
• To personalise your experience on the platform, including recommending games, sports events, or promotions that may be relevant to your usage patterns.
• To comply with our legal and regulatory obligations, including maintaining records of transactions and player activity as required by applicable laws, and to detect, investigate, and prevent prohibited conduct as described in our Terms and Conditions.

3. Legal Basis for Processing

We process your personal information on one or more of the following legal bases, depending on the specific purpose for which the data is used:

• Contractual necessity: processing that is necessary to perform the contract we have with you — i.e., to operate your player account, process transactions, and deliver the services you have requested.
• Legal obligation: processing that is necessary for 8m88 to comply with applicable legal and regulatory requirements, including KYC, anti-money laundering, and responsible gaming obligations.
• Legitimate interests: processing that is necessary for 8m88's legitimate business interests, including fraud prevention, platform security, and improving the quality of our services, provided those interests are not overridden by your rights.
• Consent: where we rely on your consent to process personal data for a specific purpose (for example, to send you promotional communications), you may withdraw your consent at any time by contacting us.

4. Sharing Your Information

8m88 does not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Payment processors and financial institutions: we share necessary transaction data with payment providers (such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard) to complete deposit and withdrawal requests. These providers are bound by their own data protection obligations.
• Service providers: we may share your information with trusted third-party service providers who assist us in operating the 8m88 platform, such as IT infrastructure providers, customer support tools, and analytics services. These providers are contractually required to keep your data confidential and to use it only for the purposes for which it was shared.
• Legal and regulatory authorities: we may disclose your information to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or in response to a valid legal request.
• Business transfers: in the event that 8m88 undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify affected users in advance where practicable.

We do not share your personal data with advertisers, data brokers, or marketing platforms. 8m88 has no interest in monetising your personal information through data sales.

5. Payment Data

8m88 takes special care with payment-related data. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, or a card payment method, the transaction is handled through secure payment infrastructure. We store only the minimum payment reference information needed to reconcile transactions and respond to payment queries — we do not store your full card numbers, CVV codes, or mobile banking PINs on our systems.

All payment data in transit between your device and our payment infrastructure is protected by SSL/TLS encryption. In the event of a dispute regarding a transaction, we retain the minimum records necessary to investigate and resolve that dispute in compliance with our legal obligations.

6. Cookies and Tracking Technologies

8m88 uses cookies and similar technologies (such as local storage and session tokens) on our platform. These technologies serve the following purposes:

• Essential cookies: required for the platform to function correctly. These include session management cookies that keep you logged in while you navigate the site, and security cookies that help protect your account. These cannot be disabled without affecting platform functionality.
• Functional cookies: used to remember your preferences (such as language settings) and to personalise your experience on the platform, including remembering your recent game history and preferred sports markets.
• Analytics cookies: used to collect anonymous data about how users navigate the 8m88 platform. This data is used to identify areas for improvement and to optimise platform performance. Analytics data is aggregated and does not identify individual users.

Most web browsers allow you to manage cookie preferences through your browser settings. If you choose to disable cookies, please note that some parts of the 8m88 platform may not function correctly as a result. We do not use advertising cookies or share tracking data with ad networks.

7. Data Retention

8m88 retains your personal information for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law. In general, we retain account information and transaction records for a minimum of five years following the closure of your account in order to comply with our legal obligations, including anti-money laundering record-keeping requirements.

When personal data is no longer required for a lawful purpose and no legal obligation requires its retention, we take steps to securely delete or anonymise that data. Support communications and chat logs are typically retained for two years from the date of the relevant interaction.

8. Data Security

8m88 implements a range of technical and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, access controls limiting which staff members can access player data, regular security reviews of our platform infrastructure, and secure storage practices for all sensitive data held by 8m88.

While we take all reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. If you become aware of any security vulnerability or suspect that your account has been compromised, please contact us immediately at [email protected]. You are also responsible for keeping your own login credentials secure and for logging out of your account when using shared devices.

9. Your Rights

As a user of the 8m88 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable time:

• Right of access: you may request a copy of the personal data we hold about you. We will provide this information in a clear and accessible format.
• Right to rectification: if you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: subject to our legal obligations (including anti-money laundering record-keeping requirements), you may request that we delete your personal data. We will consider all erasure requests and respond accordingly.
• Right to restriction: you may ask us to restrict the processing of your personal data in certain circumstances, for example while you dispute the accuracy of data we hold about you.
• Right to object: where we process your data on the basis of our legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your rights.

Please note that some of these rights are subject to limitations and exceptions under applicable law. In particular, we may be required to retain certain data in order to comply with legal obligations even where a deletion request is received. We will always explain the reasons if we are unable to fulfil a request in full.

10. Children's Privacy

The 8m88 platform is strictly for adults aged 21 and above. We do not knowingly collect, process, or store personal information from individuals under the age of 21. If we become aware that personal data belonging to a person under 21 has been collected, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor may have registered on the 8m88 platform, please contact us immediately at [email protected] so that we can take appropriate action.

11. Changes to This Policy

8m88 reserves the right to update or amend this Privacy Policy at any time. Any changes will be effective from the date they are published on this page, which will display a revised effective date. We encourage you to review this Policy periodically. Your continued use of the 8m88 platform after any update to this Policy constitutes your acceptance of the updated terms. Where a change materially affects how we use your personal data, we will take reasonable steps to notify you directly.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a privacy concern, please contact the 8m88 support team. We are committed to responding to all privacy-related enquiries promptly and transparently.

Email: [email protected]